Loss Mitigation- Phone And Fax #’s
I created this topic so that we could easily access the phone and fax #’s of the ‘loss mitigation department’ at lending institutions.
I know what a hassle it can be to get the phone/ fax #’s for ‘loss mitigation’ I had to make 5 calls one afternoon to get the #for just one lender.
Just go down through the list and if you have a phone/fax # not yet on the list then please post it on the board. We can all help eachother at this and together make an easy reference guide.
I will start the list off with what little I have:
Washington Mutual- Loss Mitigation
Phone: 800-496-9633
Fax: 818-775-2010
Bank of New York- Loss Mitigation
Phone: 212-495-1784
Fax: 212-415-2035[ Edited by jcattin on Date 07/19/2003 ]
Hi,
for clarification purposes, Loss Mitigation is the department that you deal with to negotiate a short sale or is it the area that you can obtain information from about property that is going into foreclosure?
Great idea. I started yesterday to call around for the same purpose.
I do know that Chase doesn't allow short sales from their "recorded message."
They must do them, but they won't give out any information unless you have an owner's name and address first.
MERSinc (do a search, I'm not senior yet, so I can't post URL.) has a website that gives REO properties. They do ask for membership fees to release the list. However, they give partial details for free. That was enough for me to find two houses yesterday.
I've never tried to call but my wife works for Wells Fargo and she gave me the Loss Mitigation #.
Its either 800 or 888.231.0757
Someone call it and tell me what they get.
Verne
jcattin - thanks for posting this topic. I hope others will add the phone/fax numbers that they have. I'm in search of CitiMortgage's Loss Mitigation phone and fax numbers. They keep giving me a toll free number that never gets answered. Anybody have the right number?
rottzilla - I looked into the MERS site but could not find anything about reo's there. Are you sure they have a list?
Steve
Tried to call this number, but it is a general contact number to Wells Fargo. I've been trying 1800-352-7654, but it's just a recording which gives you your website to visit -- ****Must Reach Senior Investor status before posting URL's*** If you visit that website, it doesn't have any phone numbers -- very frustrating. I also tried the yellow pages and they do not list their number there either. Can your wife be of any further assistance?
I have several numbers for Citi Mortgage and Citi Financial which may work for you
Citi Mortgage -
Loss Mitigation 800.682.2286
Foreclosure 877.202.3846
Loss Mitigation 866.357.6015
Loss Mitigation Fax 248.488.7727
Workout Fax 248.488.8357
Loss Mitigation 866.357.0614
First American 800.511.1278
Workout Fax 636.256.2884
Citi Financial
Foreclosure 800.424.3562
800.423.8158
800.848.7491
Dial by Extension 800.888.6001
Good Luck!
Thank You spurtle_2000. My fingers are all excited to dial those numbers.
Steve
Drat...none of those citimortgage numbers are any good
Does anyone have loss Mitigation numbers for Fairbanks Mortgage? Having trouble tracking it down.
Loss Mitiga6tion for Cendant- 800-750-2518.
fax#-856-917-8334
Homecomings-800-206-2901- will post more in a while..
My Short List of Current contacts for Consumer Mortgage Loan Advocates (CMLA) Homeowners Loss-Prevention Advocates:
HomeComings
(858)-874-7417
Litton
713-966-8803
Chase
(510)652-0401
Saxson
262-502-6724 or
817-665-6537 or
414-278-8068
Natl City Mtg
937-910-3563
HomeSide
904-281-3900
Pvt Msg. Me for a Nationwide Lender Delinquency Dept. List!
NOTE: Dept.# and Extns Change often--the BEST Source of CONTACTING the RIGHT DEPT. is to ASK the Homeowner for the # of the Lender Rep WHOM Called/Mailed them LAST???
CMLA's SECRET WEAPON #2 is to use the Lender's Website Email/Contact form to REQUEST a Short Sale or Forbearance agreement.
9 times out of 10 your Web Message will either GET FORWARDED and/or GIVE A # for You to Call to GET WHAT YOU NEED!
I hope this Helps!
Derrick Ali
Thank you for starting this Topic. When you call a bank or other type of lender, ask for any of the following (sometimes they don't know what a Loss Mit Dept is because it's called something else) :
REO Dept
ORE Property Listings
Foreclosure Dept
Special Credit Dept.
Special Properties
Real Estate Dept
Here is Whitney National Bank's Ph# for REO's in AL; AR; MS;TX;LA
1-800-347-7272
Press 0
Extension 3554
You will speak with JoAnn. Smile and thank her!! She will FAX you the list immediately!
Good luck....Julie
Found One for CitiMortgage that actually works. I may have posted this elsewhere, but in case I didn't:
Tim Hull
800-695-0384 x5088 or direct 636-256-5088
636-256-4041 FAX
Cheers,
Steve
I have a couple.
Fairbanks
888 818 6032
customer service fax 904 232 4607
American General
770 614 6005
Fairbanks: 801-270-7713 Loss Mitigation or 888.818.6032 - John is the head of the department. I've had a heck of time getting ahold of any specific person though - they say they do everything as a "team".
Does anybody have a number for Ameriquest's loss mitigation? Any help would be most appreciatived.
Thanks!
will it do any good to contact the mortgage department if an atty is already involved? The atty will not work with the seller. However if we go to the loss mitigation dept of the mort co. can they be of assistance?
Here are Numbers that I have used:
Citimrtg Loss Mit : 866-272-4749
Litton: 800-247-9727
Faibanks (ARGH) very difficult !
888-818-6032 foreclosure dept
801-269-4269 fax
800-258-8602 cust. service (they have none!)
HomEq
866-822-1471
[addsig]
Once this topic is 90% complete, I will put it into the FAQ's for reference.
I would like the Loss Mitigation # for Midland Mortgage[ Edited by rbaldwinasociates on Date 12/02/2003 ]
Just got off the phone with Wells Fargo. Not as difficult as I thought. Was finally connected with the loss mitigation department but the person that connected me would not give me the number. When connected, my first question was "What is your direct number?". She told me that they do short sales and the "Borrower Assistance Dept" would tell me what they needed. Below are the numbers.
(877) 216-8448 Loss Mitigation
(800) 551-9808 Borrower Assistance
(800) 868-0043 Home Owners in Foreclosure
(800) 352-7654 REO
Hope this helps.
Bill
What about Principal Mortgage. Does anyone have contact info. for Principal?
thanks!
Has anyone dealt with First Horizon Home loans?I am just about starting a SS process with them
Their number is 800 707-0139.
ask for extn: 17305
What is Chase Manhattan Mortgages info? I use to have it and now need it again. If I get it outside of this post, I will still post the info. Thanks in advance.
AH HAAA! Just found it ! Went back to one of my old files and there it was. And so here it is (per letterhead):
Chase Manhattan Mortgage
315 Vision Drive
Columbus, OH 43219-6009
Homeowners Assistance Department (foreclosure)
Telephone: 1-800-446-8939
Fax: (614) 422-7259
~~~~~~~~~~~~~~~~~~~~~~~
Some additional numbers I came across:
1-800-981-3792
fax 1-858-605-3006
Hope they help and good luck
Thank you for all this great information! What a great way to start out the new year.
Does anyone know the loss mitigation number for HBSC?
There are many different varieties of names under HSBC. I have the one for Depew, NY.
HSBC Mortgage Corp.
Loss Mit: 888-648-3124
Fax: 732-352-7519
Hope this is the one you need.
Countrywide 800-669-6607 fax: 800-658-0395
just spoke to them today....
Does anyone know the number to greenpoint forclosure dept and a contact name?
Thank You,
Nicholas
Most helpful forum thread I have ever found. Thanks to all.
Indymac Loss Mitigation:
p 877.736.5556
f 626.583.1370
Does anybody have Wells Fargo Financial?
Anyone have the numbers for
Carrington Mortgage Services LLC or Ocwen?
In my case, Ocwen is in 2nd position....any good experienced with them discounting it to the first?
Carrington FC Department:
PH 888-477-0193 opt 2.
FX 949-471-3087
Ocwen:
PH: 888-779-2857
FX: 407-737-5071
Chase Home Finance??
Wells Fargo Loss Mitigation is
800-274-7025
Does anyone have Loss Mit # at RBC Centura?
Does Anyone have a loss mitigation contact number for Home Chase Financial Loss Mitigation? Also, Has anyone delt with them yet and any success? I am working a short sale.
Looking for loss mit for Novastar Mortgage[ Edited by capitolinvestor on Date 09/21/2007 ]
Aorora Loan Services 800 550 0508
Gmac 800 850 4622 x 2362609
fax 800 850 4622 They have their own authorization form you must use.
Hello everyone,
I love this site. Awesome Team Concept. I am green and willing to learn alot here.
I have one to add to the list.
Midland Mortgage CO. Loss Mitigation
Phone 800-552-3000 ext 1535
Awesome idea!
Saves alot of time! it sucks to be transfered from one dept. to the other.
Well here you all go
Lender/Servicer Loss Mitigation Phone Numbers & Contact InformationABM AMRO Mortgage (800) 783-8900
Web: https://www.mortgage.com/C3/application.bus
Accredited Home Lenders(877) 683-4466AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926
1600 McConnor Parkway
Schaumburg, IL 60173
Web: https://www.myamcloan.com/malwebapp/begin.do
American Home Mortgage Corp.(877) 304-3100*Ameriquest Mortgage (Debt collection — see AMC Mortgage Services) (800) 211-6926Aurora Loan Services (Debt collection) (800) 550-0508
By Overnight Mail:
601 5th Avenue
Scottsbluff, NE 69361
Attn: Customer Service
By Regular Mail:
P.O. Box 1706
Scottsbluff, NE 69363
E-mail: **Please See My Profile**
Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx
Avelo Mortgage LLC (866) 992-8356*Bank of America(800) 846-2222BB&T Mortgage (800) 827-3722*
AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444
Beneficial (800) 333-5848
Central Pacific Bank (800) 342-8422*
Charter One (800) 234-6002
Chase (800) 446-8939
Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*Chevy Chase Bank(800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center) Chevy Chase Bank (800) 933-9100
Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses)Citi Financial Mortgage (800) 753-3673Citimortgage (800) 283-7918
Countrywide (800) 262-4218
https://customers.countrywide.com/se…t_login254.asp
Ditech (800) 852-0656 (800) 449-8582Downey Financial Corp.(800) 824-6902, ext. 6696Deutsche Bank National Call Number on Mortgage Statement
EMC 800-723-3004
P.O. Box 141358
Irving, TX 75014-1358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.aspEverBank (800) 669-7724 ext. 4730Equity One (Debt collection) (866) 361-3460
First Horizon Home Loans (800) 489-2966*
Fifth Third Bank (800) 375-1745 Option 3
First Merit Bank (888) 728-9931
Flagstar Bank (800) 968-7700, ext. 9780
Fremont Investment & Loan (866) 484-0291
GMAC Mortgage (800) 850-4622
GreenPoint Mortgage Funding (800) 784-5566, ext. 5383*
Green Tree (877) 816-9125
Homecomings Financial (800) 850-4622*
HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471
Household Finance (A HSBC Co.) (800) 333-5848
Household Mortgage (800) 333-4489
Household Mortgage -(Is now called HSBC Mortgage Services) (800) 365-6730
HSBC Mortgage Corp.(there is a difference between Mortgage Services and Corp. placed new number) (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage HSBC Mortgage (800) 338-6441
Default Resolution Team (if long term problem)
2929 Walden Avenue
Depew, NY 14043
(888) 648-3124 Loss Mit
(732) 352-7519 Fax
Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.aspHuntington National Bank (800) 323-4695 Indymac Bank (877) 736-5556
C/O Loan Resolution Department
P.O Box 7014
Pasadena, CA 91107
(Monday - Friday 6:15am-7:15pm. (Pacific Time))
Web: https://www.indymacbank.com/contactus/loanResolution.asp
Irwin Mortgage (888) 218-1988
P.O Box 7014
Pasadena, CA 91107
Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c
E-mail: **Please See My Profile**
James B. Nutter & Company (800) 315-7334
Key Bank (800) 422-2442
LaSalle National Bank (800) 783-8900
Litton Loan Servicing (800) 999-8501 or (800) 548-8665
Fax (713) 966-8820
4828 Loop Central Drive
Houston, Texas 77081-2226
Web: https://www.littonloan.com/index.asp
Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m.
Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).Midland Mortgage (800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp
Mortgage Lenders Network (800) 691-0129
E-mail: **Please See My Profile**
Web: http://www.mlnusa.com/customers/info_credithelp.asp
Mortgage Electronic Registration Systems (888) 679-6377National City (800) 367-9305, Ext. 53221 or (800) 523-8654
Attention: Homeowner’s Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-10:30PM ET, Monday - Thursday)
(8AM-5PM ET, Friday)
(8AM-Noon, Saturday)
Web: http://www.nationalcitymortgage.com/service_assistance.aspNationwide Advantage Mortgage Company (800) 356-3442, ext. 6002*NationStar Mortgage (888) 850-9398* Press 0 for operator
New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday)
(6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do
NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523Ocwen Federal Bank (800) 746-2936 or (877) 596-8560
Web: http://www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information
12650 Ingenuity Drive
Orlando, Florida 32826
or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386Option One (866) 711-1962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.aspPHH Mortgage (Formerly Cendant) (800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-2518
Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3 dregistered&SMSESSION=NO
ResMae Mortgage Corp.(877) 473-7623, ext. 5944Saxon (800) 665-7367Select Portfolio Servicing (888) 818-6032
Fax: (801) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84165-0250
(Monday - Thursday 10:00 a.m. - 10:00 p.m. EST)
(Friday 10:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - 1:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm
SkyBank (800) 290-3359Sun Trust Mortgage (800) 634-7928
PO Box 26149
Richmond, VA 23260-6149
Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp#
Third Federal Savings (888) 844-7333
US Bank (800) 365-7900
Wachovia Bank of Delaware (866) 642-8608
Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677
Waterfirld Mortgage (800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500 W. Jefferson Blvd.
Fort Wayne, IN 46804
(7 am – 10 pm EST Monday – Thursday)
(7 am – 9 pm EST Fridays)
(8 am – 2 pm EST Saturdays)
E-Mail: **Please See My Profile**
Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst
Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Web: https://www.wellsfargo.com/mortgage/account/
Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022
Web: http://www.wendover.com/borrowers.html
Wilshire Credit Corporation (888) 502-0100
P.O. Box 8517
Portland, OR 97207-8517
From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx
*No direct line to the loss mitigation or loan modification department. But I am working on it Loan Modification & Loan Workout ApplicationsChase Loan Modification Application
Option One Loan Modification Application
HSBC Online Loan Modification Application
Private Contacts Wendy Knafelc at Washington Mutual Loss Mitigation: (904) 732-8425 — **Please See My Profile**
I hope you all find it beneficial
I want to note that the property I recently purchased from Lasalle was handled by Wilshire Credit Corporation.
Chris
Todd2711
The # for WAMU was a chat line.
ABM AMRO City Mortgage
(800)283-7918
Accredited Home Lenders
(877)683-4466
AMC Mortgage Services
(949)862-3526
American Home Mortgage Corp.
(877) 304-3100 Fax (877) 891-8810
Ameriquest Mortgage
(800) 211-6926 Fax (949) 862-3526
Aurora Loan Services
(800) 550-0508 Fax (800) 850-4622
Avelo Mortgage LLC
(866) 992-8356
Bank of America
(800) 846-2222 Fax (716) 635-7243
BB&T Mortgage
(800) 827-3722
AmTrust Bank (aka Ohio Savings Bank)
(888) 696-4444
Beneficial
(800) 333-5848
Central Pacific Bank
(800) 342-8422
Charter One
(800) 234-6002
Chase
(800) 548-7912
Chase Home Finance
(800) 848-9136
Chase Manhattan Mortgage
(800) 466-8939 Fax (614) 961-3082
Citi Financial Mortgage
(800) 753-3673
Citimortgage
(800) 283-7918
Countrywide
(800) 262-4218 Fax (805)520-5019
Ditech
(800) 852-0656 or (800) 449-8582
Downey Financial Corporation
(800) 824-6902, ext. 6696
EMC
(800) 723-3004
EverBank
(800) 669-7724 ext. 4730
Equity One
(866) 361-3460
First Horizon Home Loans
(800) 489-2966
Fifth Third Bank
(800) 375-1745
First Merit Bank
(888) 728-9931
Flagstar Bank
(800) 968-7700, ext. 9780
Fremont Investment & Loan
(866) 484-0291
GMAC Mortgage
(800) 850-4622
GreenPoint Mortgage Funding
(800) 784-5566, ext. 5383*
Green Tree
(877) 816-9125
Homecomings Financial
(800)850-4622
HomeEq Mortgage Servicing
(866) 822-1471 Fax (866)574-0832
HSBC Mortgage (Household)
(888) 648-3124 Fax (732) 352-7519
Huntington National Bank
(800) 323-4695
Indymac Bank
(877) 736-5556
Irwin Mortgage
(888) 218-1988
James B. Nutter & Company
(800) 315-7334
Key Bank
(800) 422-2442
LaSalle National Bank
(800) 783-8900
Litton Loan
(800) 999-8501 or (800) 548-8665 Fax (713)793-4476 Fax (713) 966-8820
Midland Mortgage
(800) 552-3000 or (800) 654-4566
Mortgage Lenders Network
(800) 691-0129
Nationwide Advantage Mortgage Company
(800) 356-3442
NationStar Mortgage
(888) 850-9398
New Century Financial Now Carrington Mortgage Services
(800) 790-9502 or (877) 206-9904
NovaStar Mortgage Loan Resolution Department
(888) 743-0774
Ocwen Federal Bank
(800) 746-2936 or (877) 596-8560
Option One
(866) 711-1962 or (888) 275-2648 Fax 866-669-3671
PHH Mortgage
(800) 257-0460
ResMae Mortgage Corp.
(877) 473-7623, ext. 5944
Saxon
(800) 665-7367
Select Portfolio Servicing
(888) 818-6032 Fax (801) 293-3936
SkyBank
(800) 290-3359
Sun Trust Mortgage
(800) 443-1032 Fax (804)291-0834
Third Federal Savings
(888) 844-7333 Fax (216)441-0216
Wachovia
(800) 642-0257 Fax (210)509-1174
Washington Mutual
(800)712-3000 or (866)926-8937 Fax (904)866-5529
Waterfirld Mortgage
(800)957-7245 Fax (260)459-5309
Wells Fargo
(866)903-1053 Fax (866)359-1975
Wilshire Credit Corporation
(888) 502-0100 Fax (866)523-8594
Stop the Board Hustling and read the Forum rules![ Edited by JohnLocke on Date 10/16/2008 ]
I have a telephone number for CitiFinancial 800-395-8897.
Also
WAMU (In Jacksonvile, FL) 877-533-8960
I need the fax # for Loss Mitigation for New South Federal. Anyone have that handy?
Can this list also be used to identify lenders that are investor friendly?
JS.
at the moment they are
I have to agree on most of what I have read... I would rather get ran over by a car then deal with BofA/Countrywide!!! They are the worst & I am now moving forward on complaining to the Top Dog.
papertrail,
Any success with your compalint to Countrywide?
JS.